- We accept product exchange requests**, as long as products are returned to us in a fully re-saleable condition, with all tags attached and in their original, undamaged packaging within 30 days, we are happy to exchange garments for a different size. (**Returns and exchanges are not accepted for headwear, ie Caps, Beanies, Bucket Hats).
- Please note that you are responsible for the costs of returning any items to us, but we offer a complimentary** exchange service back to you via Standard Australia Post within Australia. (**Only applicable if returned item value is $50 or greater).
- If you have received a New Customer Welcome discount or a Free Shipping discount (for orders >$150), then all postage costs for any exchanges are the responsibility of the customer.
- If return postage costs are required to be paid for your exchange request, you will be contacted to arrange a payment method.
- We recommend you call, email or complete the online returns form to check availability of the size you require, so that your desired item can be reserved for you, pending successful return. Please ensure you include a completed copy of your Product Exchange Form, or a letter to identify your name and order number.
- We only offer one (1) product exchange (as per the above terms) after the initial purchase. If you still require another item, you will need to place another order for this item.
- Exchanges are only available for orders with an Australian delivery address. International customers can only receive a store-credit or refund.
RETURNS FOR STORE-CREDIT/REFUND
- If you are returning an item for refund/store credit, your item will be assessed to ensure that it meets the above returns criteria within 3 - 4 business days. Postage costs paid by you from the original order are non-refundable.
- Please ensure you include a copy of your Dispatch Note, or a letter to identify your name and order number. If returning goods for a refund we will credit your AfterPay, PayPal, ZipMoney account or the credit/debit card used to place your order.
- Please Note - if you received a New Customer Welcome discount or a Free Shipping discount (for orders >$150) on the original order, the costs of the original postage (which are not free to us) or discount amount will be deducted from the refund/store-credit value.
Goods returned outside the specified 30 days period, will be accepted if received here up to 8 weeks (max 56 days) after purchase if not worn, but will attract an Admin and Restocking Charge of $10 so any refund will be reduced accordingly. We also reserve the right to refund at the current prices of products returned after 30 days.