PRODUCT RETURNS
- ALL SALE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED ON DISCOUNTED ITEMS.
- The Customer is responsible for the costs associated with returning an item to us.
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Customers are required to complete the online returns form to request a product return. You can login using the 'person' icon in the top right-hand side of the website. Once your request has been lodged, you will receive email notification of the returns address.
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Please ensure you include a completed copy of your Product Returns Form (on the reverse of the order confirmation) with the returned item/s.
- Product exchanges are not accepted. If you wish to change the size received, you will need to place another order with the size required.
RETURNS FOR REFUND / STORE CREDIT
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We accept product return requests*, as long as products are returned to us in a fully re-saleable condition, with all tags attached and in their original, undamaged packaging within 30 days of the purchase date. (*Returns are NOT accepted for headwear which includes football headgear, Caps, Beanie and Bucket Hats).
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If you are returning an item for refund/store credit, your item will be assessed within 3-4 business days to ensure that it meets the above returns criteria. Postage costs paid by you from the original order are non-refundable.
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A restocking fee equivalent to 5% of the total item value will be deducted from the store credit / refund.
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Please Note - if you received a Free Shipping discount (for orders >$150) on the original order, the costs of the original postage (which are not free to us) or discount amount will be deducted from the refund/store-credit value.
ORDER CANCELLATION/CHANGE OF MIND REQUEST
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In the event that you request to cancel your order before dispatch, a restocking fee of 5% of the order value is applicable and will be deducted from the refund.
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If the request to cancel is received after parcel dispatch, the conditions for product return (as outlined above) are applicable.