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Shipping

AUSTRALIA

FREE AUSTRALIA-WIDE STANDARD SHIPPING when you spend over $150! 

For all orders under $150, shipping charges are as outlined below, however heavy-weight items eg. hoodies, jackets, boots etc have fixed shipping charges applied:

Standard Shipping                                                      $9.95

Express Shipping                                                        $14.95

Pick up in Store (Rockhampton)                                   FREE

**COVID-19 - from 23 March 2020, our Rockhampton retail outlet is closed to the general public.  Local orders can still be picked-up from our warehouse by arrangement only - please email info@ozsportsdirect.com.au.  

 

Delivery Times

Once your order is placed, it will generally be dispatched within 2-3 business days. All delivery times are subject to Australia Post services. Parcels are posted from Central Queensland. For approximate delivery times see below or check the Australia Post on-line delivery estimation tool: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/   

Queensland Standard                                   1 – 3 business days from dispatch

Interstate Standard                                      5 – 7 business days from dispatch

Australia-wide Express Shipping                    2 - 4 business days from dispatch*

*Orders which select Express Shipping will be prioritised for expedited processing (subject to stock availability).  Express Post Overnight Delivery is NOT available as we are not located within the Express Post Overnight Network.  Dependent upon the destination of your delivery, your parcel should be delivered within 2-4 business days. If a delay on dispatch due to stock shortages is anticipated in excess of 3 business days, you will be informed by email.

 

Tracking your order

Once your parcel has left our warehouse, you will be emailed a tracking number to track your parcel via the Australia Post on-line tracker at https://auspost.com.au/mypost/track/#/search 

We encourage customers to include their mobile phone number in their customer details to ensure that you receive SMS notifications from Australia Post regarding delivery (rest assured we respect your privacy and we DO NOT use phone numbers for any other purpose).  Dependent on parcel size, the majority of orders are sent via Australia Post / StarTrack and do not require a signature upon delivery.

** Please Note - under Australian Consumer Law, once delivery of the parcel has been completed by the third-party courier, responsibility for the security of the parcel has passed to the customer.  Therefore, the seller (OzSportsDirect) has no requirement to replace or refund the item purchased if the parcel is lost or stolen after delivery has taken place.

  

INTERNATIONAL

**COVID-19 - due to the limited number of flights departing Australia for International Air Mail, delivery time-frames for international orders have been significantly extended.  From 16 November 2020, we are only shipping via International Express Airmail (until further notice) to:

 - New Zealand (estimated delivery 10-18 business days);

 - Canada & United State of America (7-15 business days).

*UK & Ireland customers - from 1 January 2021, we are no longer shipping to the United Kingdom due to the recent requirement by the UK Government for retailers sending parcels into the UK to calculate and pre-pay VAT. We offer our sincere apologies to our long-standing UK customers, however this new requirement places an onerous reporting obligation on our business.

 

All international orders are dispatched with Australia Post International Airmail which includes parcel tracking and insurance. Delivery costs and approximate times are listed below, separated by country region:

 Region

 Cost

 Delivery Time*

 

 Standard

 Express

 Standard

 Express to metro areas

 New Zealand

$15.95

$18.95

5-8 business days

3-4 business days

 

 

 

 Asia

Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam

$23.95

$29.95

8 business days

4 business days

 

 

 

 

 

 USA and Canada

$24.95

$34.95

7 business days

4 business days

 

 

 

 

 

 Pacific Islands

Samoa, Cook Islands, Fiji, Guam, New Caledonia, PNG, Tonga, Vanuatu, Solomon Islands

$29.95

$43.95

10 business days

6 business days

 

 

 

 

 

 

       

 

 

 

 

 

 Europe

Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland

$34.95

$49.95

10-12 business days

6 business days

 

*Please note that these delivery times are based on Australia Post estimates and may be impacted due to customs processing delays, unforeseen weather events etc. OzSportsDirect accepts no responsibility if your parcel does not arrive within the estimated delivery times. Please allow up to 15 - 20 business days for your parcel to arrive before contacting us.

 

Customs Duty

Government Tax agencies may impose import duty and tax on imports into their country and the customer is liable for any taxes incurred. Please contact your local customs office for details of possible import tax implications prior to placing your order.