CHRISTMAS CUT-OFF DATES
QLD, NSW, ACT, VIC
Standard Shipping:18 December
Express Shipping: 20 December
NT, WA, TAS
Standard Shipping: 11 December
Express Shipping: 18 December
AUSTRALIA
FREE AUSTRALIA-WIDE STANDARD SHIPPING when you spend over $150! Please be advised that only one discount can be applied per order, so new customers will not be able to claim both free shipping or any other discount.
For all orders less than $150, shipping charges are as outlined below, however heavy-weight items eg. hoodies, jackets, boots etc have fixed shipping charges applied:
Standard Shipping (road transport) $9.95
Express Shipping (air transport) $14.95
Pick up in Store (Rockhampton) FREE
**From 23 March 2020, our Rockhampton retail outlet is closed to the general public. Local orders can still be picked-up from our warehouse by arrangement only - please email info@ozsportsdirect.com.au.
Delivery Times
- Once your order is placed, it will generally be dispatched within 2-3 business days. All orders, regardless of the delivery method selected, are processed and dispatched in the date order received.
- All delivery times are subject to Australia Post services.
- Parcels are posted from Central Queensland.
- For approximate delivery times see below or check the Australia Post on-line delivery estimation tool: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
- Queensland Standard 1 – 3 business days from dispatch
- Interstate Standard 5 – 7 business days from dispatch
- Australia-wide Express Shipping 2 - 4 business days from dispatch*
* Express Post Overnight Delivery is NOT available as we are not located within the Express Post Overnight Network. Dependent upon the destination of your delivery, your parcel should be delivered within 2-4 business days. If a delay on dispatch due to stock shortages is anticipated in excess of 3 business days, you will be informed by email.
Tracking your order
Once your parcel has left our warehouse, you will be emailed a tracking number to track your parcel via the Australia Post on-line tracker at https://auspost.com.au/mypost/track/#/search
We encourage customers to include their mobile phone number in their customer details to ensure that you receive SMS notifications from Australia Post regarding delivery (rest assured we respect your privacy and we DO NOT use phone numbers for any other purpose). Dependent on parcel size, the majority of orders are sent via Australia Post / StarTrack and do not require a signature upon delivery.
** Please Note - under Australian Consumer Law, once delivery of the parcel has been completed by the third-party courier, responsibility for the security of the parcel has passed to the customer. Therefore, the seller (OzSportsDirect) has no requirement to replace or refund the item purchased if the parcel is lost or stolen after delivery has taken place.
INTERNATIONAL
- New Zealand (estimated delivery 4-8 business days);
- Canada & United State of America (estimated delivery 6-10 business days);
- Hong Kong and Japan (estimated delivery 4 - 10 business days).
*UK, Ireland and European Union customers - from 1 January 2021, we are no longer shipping to these destinations. This is due to the UK Government and European Union requirement for retailers who are sending parcels into these countries, to calculate and collect VAT from customers. We offer our sincere apologies to our long-standing international customers, however this new requirement places an onerous reporting obligation on our business.
All international orders are dispatched with Australia Post International Airmail which includes parcel tracking and insurance. Delivery costs (in AUD$) and approximate times are listed below, separated by country region:
|
Region |
Cost |
Delivery Time* |
||
|
|
Standard |
Express |
Standard |
Express to metro areas |
|
New Zealand - Zone 1 |
$18.25 |
$22.95 |
8-12 business days |
4-8 business days |
|
|
|
|
||
|
Asia - Zone 3 Hong Kong Japan |
$27.95 $36.95 |
$43.95 $52.95 |
6-10 business days 6-10 business days |
4-8 business days 4-8 business days |
|
|
|
|
|
|
|
USA and Canada - Zone 4 |
$37.95 |
$52.95 |
6-10 business days |
3-7 business days |
*Please note that these delivery times are based on Australia Post estimates and may be impacted due to customs processing delays, unforeseen weather events etc. OzSportsDirect accepts no responsibility if your parcel does not arrive within the estimated delivery times. Please allow up to 15 - 20 business days for your parcel to arrive before contacting us.
Customs Duty
Government Tax agencies may impose import duty and tax on imports into their country and the customer is liable for any taxes incurred. Please contact your local customs office for details of possible import tax implications prior to placing your order.